FAQs

QUESTIONS ABOUT YOUR ORDER:

Please send a detailed message to our customer service department at: dorothy@juliehewettla.com

Note: If you’re contacting us about a lost or a damaged item please remember to include your full name, phone number and order number in the email.
For order inquiries, please allow 2-3 business days for a response.

PUBLIC RELATIONS AND/OR WHOLESALE INQUIRIES:
Email: info@juliehewettla.com

PRO ARTISTRY INQUIRIES:
If you are a Professional Artist, please forward your resume or link to portfolio along with your project request (if applicable) to: info@juliehewettla.com

BEAUTY ADVICE & CONSULTATION:
Julie Hewett Los Angeles also offers a team of beauty consultants to provide beauty advice and personal consultation. Just contact our expert Julie Hewett Beauty Advisors at info@juliehewettla.com for tips and suggestions on your color and cosmetics questions or concerns. Our team of trained experts, estheticians, makeup artists, and beauty specialists are eager to assist you!

NO RETURNS: ALL SALES ARE FINAL!

SALES TAX

We are required by law to charge sales tax on orders being shipped to the state of California.

SHIPPING AND HANDLING

$5.95 Flat rate shipping in U.S. and first class international shipping varies

ORDER PROCESSING TIMES
Most Julie Hewett Los Angeles orders are processed within 3 - 4 business days and are shipped via USPS. If you would like expedited or same-day shipping please contact dorothy@juliehewettla.com

TRACKING YOUR ORDERS
After your order is placed, you will be emailed a confirmation receipt. When your order is processed, you will receive another email with the tracking number linked to the USPS website, where you can view delivery status.

JULIE HEWETT CRUELTY FREE PLEDGE
Julie Hewett Los Angeles does not test on animals, nor do we have any other parties, such as suppliers, conduct any animal testing on our behalf. Julie Hewett Los Angeles uses only the highest quality ingredients, which have a proven safety record and are widely used in the cosmetics industry.

REGARDING PUCKER AND POUT LIMITED EDITION .....

Pucker and Pout was a limited collaboration and is no longer available on this website Contact @cbeepr for any inquiries on this product